• Gloworm wishes its customers the best shopping experience. As opened or used products cannot be reused or resold, the items cannot be returned once delivered.
• Our products contain active natural extracts and ingredients and damages due to neglect, improper usage or wrong application are not covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are strongly advised to do patch tests as cautioned in every product.
• Due to natural expansion or contraction caused by weather and temperature changes, the visible fill level or volume of the product may vary. This is a normal characteristic and does not indicate a defect or shortage.

Refund Policy

• Gloworm is not responsible for any damage after the delivery of the products.
• An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product. 
• In case of a refund to be claimed, kindly contact our customer care by writing to us on care@gloworm.in with the necessary images and videos related to your claim.
• In case of a package being tampered / damaged / defected, kindly refuse to accept the package from the delivery partner on the spot.
• Contact the customer care team on care@gloworm.in if the order is marked as delivered and is not received by the customer, within 24 hours of the product being marked delivered. No refunds shall be made after this period.
• The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.
  
• A claim of refund should be made within 24 hours of order delivery with the aforementioned details.
• If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance by Gloworm.
• Gloworm will provide all the details along with the transaction id once the refund is initiated.

Return Policy

• In extreme cases of damaged product delivery (leakage / broken / missing items) due to transit, a refund / exchange can be initiated after a thorough verification of the refund policy.
• The customer should contact our customer care within 24 hours in the event they receive a damaged / broken/ leaked product.

Cancellation Policy

• Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 3.5% shall be levied against your order for cancellation.
• A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance. It may take longer to reflect in your account due to additional processing time taken by our payment processors or bank.
• Orders cannot be cancelled once shipped from the warehouses. If the order is returned to us for non delivery by our delivery partner for any reason after being shipped, an amount of Rs 125 will be deducted.

FAQ’s

Q.1) After acceptance of cancellation/refund how long would it take to receive back my funds?

Refunds for paid orders shall be credited to the original payment account within 15 days of cancellation/refund acceptance.

Q.2) Does the policy cover opened/used products?

No, the policy does not cover products which have been opened/used. The policy only covers orders having leakage/broken or missing items.

Q.3) How can I cancel my order in case I placed it by mistake?

For orders placed by mistake, you can always cancel those orders yourself on the checkout order confirmation page before their dispatch from the warehouses only.